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MidSole Culture – Buyer Terms & Conditions

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Effective Date: 12/26/2025

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Welcome to MidSole Culture. These Buyer Terms & Conditions (“Terms”) govern your use of our website and services. By accessing, browsing, or purchasing from MidSole Culture (“Company,” “we,” “us,” or “our”), you (“Buyer,” “Customer,” “you,” or “your”) agree to these Terms.

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If you do not agree to these Terms, please do not use our website or services.

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1. Eligibility

To make purchases from MidSole Culture, you must:

  • Be at least 18 years old or have permission from a parent or legal guardian

  • Provide accurate billing, shipping, and payment information

  • Use the website in compliance with all applicable laws

We reserve the right to refuse service, cancel orders, or limit purchases at our discretion.

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2. Product Information

MidSole Culture specializes in sneakers, apparel, accessories, collectibles, and related merchandise.

We strive to ensure all product descriptions, pricing, photos, and availability are accurate; however:

  • Product colors may vary depending on screen settings

  • Minor imperfections may exist in certain products

  • Used or vintage items may show signs of wear

  • Availability is not guaranteed until checkout is completed

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

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3. Authenticity Guarantee

MidSole Culture is committed to selling authentic merchandise.

All products are subject to verification and inspection procedures before shipment.

We do not knowingly sell counterfeit or unauthorized products.

If you believe you received an inauthentic item, you must contact us within 3 business days of delivery.

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4. Pricing & Payments

All prices are listed in U.S. Dollars (USD).

We accept approved payment methods including:

  • Major credit/debit cards

  • PayPal

  • Afterpay

  • Klarna

  • Shop Pay

  • Other approved payment providers

Prices, promotions, and discounts may change without notice.

MidSole Culture reserves the right to cancel orders resulting from pricing or system errors.

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5. Order Processing

Orders are typically processed within 1–5 business days unless otherwise stated.

Certain products may require additional verification, authentication, or handling time.

We reserve the right to:

  • Cancel suspicious or fraudulent orders

  • Request additional verification

  • Limit quantities purchased

You will receive email updates regarding your order status when applicable.

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6. Shipping & Delivery

Shipping times may vary depending on product availability, carrier delays, weather conditions, or demand.

Estimated shipping windows are not guaranteed delivery dates.

MidSole Culture is not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather events

  • Incorrect shipping addresses provided by customers

Customers are responsible for ensuring shipping information is accurate before checkout.

If a package is marked delivered by the carrier, MidSole Culture is not responsible for lost or stolen packages.

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7. Returns & Exchanges

Due to the nature of limited-release and marketplace products, all sales may be considered final unless otherwise stated.

Approved returns or exchanges must:

  • Be requested within the stated return window

  • Be unworn and unused

  • Include original packaging and accessories

  • Pass inspection upon return

MidSole Culture reserves the right to deny returns that do not meet return requirements.

Shipping fees are non-refundable unless the return is due to our error.

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8. Chargebacks & Payment Disputes

Customers agree to contact MidSole Culture before initiating a chargeback or payment dispute.

Fraudulent chargebacks may result in:

  • Account suspension

  • Refusal of future service

  • Collection activity where permitted by law

MidSole Culture reserves the right to provide order records, tracking information, and communication history to payment processors during dispute investigations.

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9. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Interfere with website operations or security

  • Attempt unauthorized access to accounts or systems

  • Submit fraudulent information

  • Harass staff or other customers

Violations may result in termination of access to the platform.

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10. Intellectual Property

All website content including:

  • Logos

  • Branding

  • Graphics

  • Product photos

  • Videos

  • Text

  • Marketing materials

are owned by or licensed to MidSole Culture and may not be copied, reproduced, or distributed without written permission.

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11. Promotions & Discount Codes

Promotional offers:

  • May expire without notice

  • Cannot be combined unless stated

  • May exclude certain products or brands

  • Have no cash value

MidSole Culture reserves the right to modify or cancel promotions at any time.

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12. SMS Terms & Conditions

By providing your mobile number, you consent to receive SMS/text messages from MidSole Culture related to:

  • Order updates

  • Shipping notifications

  • Customer service alerts

  • Promotional offers

  • Exclusive product releases

  • Marketing campaigns

Message Frequency

Message frequency may vary.

Message & Data Rates

Standard carrier message and data rates may apply.

Opt-Out

To stop receiving text messages, reply:

STOP

You may receive a final confirmation message after opting out.

Help

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For assistance, reply:

HELP or contact: 📧 support@midsoleculture.com

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Consent to receive SMS marketing messages is not required as a condition of purchase.

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MidSole Culture is not responsible for delayed or undelivered messages caused by carriers or third-party messaging providers.

13. Limitation of Liability

MidSole Culture shall not be liable for:

  • Indirect or consequential damages

  • Lost profits

  • Delayed shipments

  • Carrier issues

  • Technical website interruptions

  • Unauthorized account access

Our total liability shall not exceed the amount paid for the applicable order.

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14. Indemnification

You agree to indemnify and hold harmless MidSole Culture, its owners, employees, affiliates, and partners from claims, damages, liabilities, or expenses arising from:

  • Your misuse of the website

  • Violation of these Terms

  • Fraudulent activity

  • Violation of applicable laws

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15. Privacy Policy

Your use of the website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as outlined in our Privacy Policy.

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16. Changes to Terms

MidSole Culture reserves the right to update or modify these Terms at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

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17. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Georgia, without regard to conflict of law principles.

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18. Contact Information

For questions regarding these Terms & Conditions, contact:

MidSole Culture
📧 support@midsoleculture.com
🌐 www.midsoleculture.com

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