CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: midsoleculture3@gmail.com
or fill in our contact form:
FAQ
Frequently Asked Questions (FAQ)
1. What is MidSole Culture?
MidSole Culture is a curated marketplace celebrating sneaker culture, streetwear, and style. We connect buyers with quality products while supporting trusted sellers and creatives within the culture.
2. How can I contact MidSole Culture?
You can contact us by completing the contact form on our website. Our team will review your message and respond as soon as possible.
3. How long does it take to receive a response?
We typically respond within 24–48 business hours. Response times may vary during product drops or high-traffic periods.
4. Is MidSole Culture a direct seller or a marketplace?
MidSole Culture operates as a marketplace. Products are offered by independent sellers, while MidSole Culture facilitates listings, payments, and platform support.
5. Are the sneakers and items authentic?
We expect all sellers on MidSole Culture to list authentic and accurately described products. Sellers who violate our policies may be removed from the platform.
6. What if there is an issue with my order?
If you experience an issue with an order, please contact us through the website with your order number and details. We will assist in reviewing the matter in accordance with our marketplace policies.
7. Can I sell my sneakers or products on MidSole Culture?
Yes. Approved sellers may list items on MidSole Culture. Seller approval, policies, and payout terms apply and must be agreed to before selling.
8. How do payouts work for sellers?
Seller payouts are processed according to MidSole Culture’s payout schedule and policies. Full payout details are available in our Seller Terms & Conditions.
9. Does MidSole Culture offer refunds or returns?
Refunds and returns are subject to seller terms and MidSole Culture platform policies. Please review the applicable policy before purchasing.
10. Is my personal information secure?
Yes. We take data privacy seriously. Any information you provide is used solely to operate the platform and communicate with you.
11. Where can I find seller policies and platform rules?
All seller rules, payout policies, and codes of conduct are available on our website and apply to all users of the platform.
12. What if my question isn’t listed here?
If you don’t see your question answered, reach out using the contact form and our team will be happy to assist.